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We have adversity — now what?
We have adversity — now what?
It is true, many businesses are still moving through difficult and challenging times. For the most part, they can’t control external factors like supply chain issues, labor shortages, proposed mandates, and so much more. I certainly don’t intend to make light of these times, this is serious stuff we are dealing with, but as leaders, […]
What are you tracking?
As leaders we know how important it is to track results. Without results, we have no business.
What I know to be true is to get, and keep the “ball rolling” we need the right kind of action — action that drives results.
To be clear, I’m not referring to our people being busy — or looking busy, but rather, are they […]
Developing your internal elevator speech.
There is no question that everyone in your company should know the importance of building deep, authentic customer connections. There’s a delicate balance between messaging financials, metrics, dashboards, and the customer experience. If you’re spending too much time on the business, and not enough time on the experience, danger may loom.
My recommendation is to develop an “elevator speech” for everyone […]
Don’t Play Robin Hood.
We are all aware of the Robin Hood effect—taking from the rich and giving to the poor, but in business, let’s be sure we are giving our best to the best.
Typically in most businesses, 80% of the results are done by 20% of the people or customers. We call them the Top 20 Club. Where you have to be careful […]
Control = results.
For you football fans you may have heard of Tony Dungy. He became the head coach of the Tampa Bay Buccaneers in 1996. The team had 13 losing seasons behind them, and friends were trying to persuade Tony not to take the job. He did it anyway.
When he arrived all he heard were excuses why they were losing. The reasons […]
The two things you’ll get as a leader.
As a leader, we wear many hats. After all the buck stops…well you know where. Recently, I had a conversation with a young man who just graduated from high school. He was inquiring about the leader’s role. Not so much of the day-to-day functions, but “big picture” (his words) I went on to describe as best as I could the […]