You, the leader coach.

As a leader, we have many responsibilities and wear several hats. The best way to build the business is to help people, mainly your key people grow. You may have seen or heard me say PEOPLE GROWTH = BUSINESS GROWTH, and LACK OF PEOPLE GROWTH =BUSINESS IN DECAY. How about this thought—what is worse, investing in and developing people, and they leave? Or, not develop them, and they stay? I have learned that coaching begins by seeing greatness in people and helping them discover it. I love this quote from German writer Goethe, "Treat people as if they were what they ought to be, and you help them become what they are capable of being." Your belief in people will [...]

By |2023-08-15T18:33:03+00:00August 15th, 2023|Coaching|0 Comments

The paradox of customer focus 

As leaders, we want to build our teams. We want them to buy into the vision and mission. We expect them to be customer-focused. I don’t know about you, but I have experienced companies that state they are customer-focused, but their actions speak otherwise. They may have an impressive mission statement on the wall, but no one heeds it. Then there are leaders of other companies who see the value of customer focus but are unable to align their people with the vision and mission and move them into their daily practice. Now, there are other leaders who clearly articulate where they want to go and why they are going there. They walk the talk and model customer-focused behaviors. For [...]

By |2023-07-20T12:20:47+00:00July 20th, 2023|Coaching, Leadership|0 Comments

If you don’t understand me, how can you lead me? 

Communication, communication, communication. Or is it a lack of effective communication? I see and experience this often in my role as a business coach. The employer/leader says to me, “He is driving me crazy; he frustrates me to no end. I can’t seem to penetrate him and get him to understand what needs to be done." Well, my client is a hard-driving, bottom-line, results-oriented person. Therefore, when he speaks, he at times is like speaking in a foreign language. I have talked with his employee. He is a very mild-mannered, process-oriented person. And by the way, a good loyal employee. The bottom line, they are both equally frustrated. They both see the world differently. One is about results, and the other is [...]

By |2023-07-12T23:42:34+00:00July 12th, 2023|Coaching, Connecting, Development, Leadership, Listening|0 Comments

The foundation of trust. I have come to believe at the core of your leadership is trust. Isn’t trust at the heart of any relationship? And leadership is about the relationship between you and the people you choose to lead. As leaders, we build respect by showing respect; this can be the bridge that leads to trust. Below are some factors necessary for building a trusting relationship. Integrity: Knowing the right thing to do and always doing the right thing. Dependable: Being consistent, walking the walk, and always being predictable. Approachable: Your people need to know you are there for them. Competence: Your people know you strive for excellence and are committed to learning and growing. Openness/vulnerable: You are willing [...]

By |2023-06-06T15:08:24+00:00June 7th, 2023|Coaching, Leadership|0 Comments

Could you be fully present?

Often it is easy to slip into the habit of not being present. After all, as a leader, you have plenty of activities in your mind and at your office. Here's an example. Someone on your team "pops their head into your door" and asks—" Have a minute?" Oh boy, here it comes (do they mean a minute?). You are in the middle of something; it could be a critical subject that is time sensitive – you look up, respond and say something like –" may I get back to you in a little while?" Here is what just happened (I have been guilty of this) you have just sent a message, albeit unintentional--- that no one should interrupt you [...]

By |2023-04-25T20:45:21+00:00April 25th, 2023|Coaching, Connecting|0 Comments
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