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Chief Pick Me Up Officer. 

I have a story to share. In fact, you may even remember the scene. It took place in the 2016 Olympics in Rio. Two athletes in the 5,000-meter race caught the world’s attention. About 3,000 meters into the race, New Zealander Nikki Hamblin and American Abbey D’Agostino collided and fell. Abbey quickly got to her feet but stopped to help Nikki. Moments after the two athletes started running again, Abbey began faltering, and her right leg was injured because of the fall. Nikki’s turn was now to stop and encourage her fellow athlete to finish the race. When Abbey eventually stumbled across the finish line, Nikki was waiting to embrace her. I remember watching this unfold, as did the entire [...]

By |2024-10-09T13:00:22+00:00October 9th, 2024|Connecting, Leadership|0 Comments

Our most valuable resource. 

What is our most valuable resource? I suggest it is time. It’s the most valuable because we don’t have infinite time. Time is a finite resource. Consider some commonly used phrases we find ourselves saying, such as time flies, I don’t have enough time, where does the time go? I’m wasting my time—I think you get the point. As leaders, prioritizing time is a critical competency we must strive to improve. You have meetings, appointments, deadlines, issues to deal with, strategies to develop, and the list goes on. We need to guard ourselves from the "tyranny of the urgent." Put another way--” the most noise gets your attention.” that may not be the best use of your time at that moment. [...]

By |2024-09-09T19:59:33+00:00September 7th, 2024|Connecting, Leadership|0 Comments

The impact you make. 

Each day, we have an opportunity to add value and impact others. Years ago, I was inspired when I read in Omar Khayyam's Rubaiyat, "The moving finger writ: and having writ, moves on: nor all the piety nor wit, shall lure it back to cancel half a line, nor all they years wash out a word of it." My translation—yesterday is gone forever, perhaps some valuable lessons. Tomorrow is no guarantee. But today is yesterday's tomorrow, and it is all you have, so what will you do with it? Today, we start with a blank canvas. Our day may be filled with many appointments, meetings, calls, etc. Yes, we are busy and hopefully productive. But at the end of the day, the [...]

By |2024-06-18T13:06:43+00:00June 12th, 2024|Connecting, Leadership|0 Comments

The customer experience. 

Today, I remind us to focus on creating a lasting customer experience. Ask yourself, "What is it like to experience our company, department, business, or division?" What is the experience our customers are receiving?" As leaders, we are in control of the customer experience. I strongly believe that the experience starts with the first interaction with the customer. The interaction could be on the phone or in person. Whatever the situation, you will only have one attempt at creating a strong first impression. I realize this is elementary and basic. It is: basics win championships. It is easy for us to overlook the first impression as we are focused on providing customer service. Of course, customer service is critical; I'm [...]

By |2024-06-18T13:03:38+00:00May 22nd, 2024|Connecting|0 Comments

Time to connect.

One of my favorite John Maxwell quotes is, "Leaders touch a heart before they ask for a hand." Applying that mindset and belief has impacted my leadership. Prior to grasping and living out this mindset, I felt I was the leader (boss), and If they needed something, they knew how to find me. For me, this becomes even more apparent for my high performers. After all, how in the world could I help increase their performance? I thought that if I walked around and said hi and asked them, "How is it going?" I was connecting with them; I reached out to them. That type of leadership is what I call the "check the box" style. I made sure I said hi [...]

By |2024-04-30T14:25:22+00:00April 30th, 2024|Connecting|0 Comments
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