The impact you make. 

Each day, we have an opportunity to add value and impact others. Years ago, I was inspired when I read in Omar Khayyam's Rubaiyat, "The moving finger writ: and having writ, moves on: nor all the piety nor wit, shall lure it back to cancel half a line, nor all they years wash out a word of it." My translation—yesterday is gone forever, perhaps some valuable lessons. Tomorrow is no guarantee. But today is yesterday's tomorrow, and it is all you have, so what will you do with it? Today, we start with a blank canvas. Our day may be filled with many appointments, meetings, calls, etc. Yes, we are busy and hopefully productive. But at the end of the day, the [...]

By |2024-06-18T13:06:43+00:00June 12th, 2024|Connecting, Leadership|0 Comments

The customer experience. 

Today, I remind us to focus on creating a lasting customer experience. Ask yourself, "What is it like to experience our company, department, business, or division?" What is the experience our customers are receiving?" As leaders, we are in control of the customer experience. I strongly believe that the experience starts with the first interaction with the customer. The interaction could be on the phone or in person. Whatever the situation, you will only have one attempt at creating a strong first impression. I realize this is elementary and basic. It is: basics win championships. It is easy for us to overlook the first impression as we are focused on providing customer service. Of course, customer service is critical; I'm [...]

By |2024-06-18T13:03:38+00:00May 22nd, 2024|Connecting|0 Comments

Time to connect.

One of my favorite John Maxwell quotes is, "Leaders touch a heart before they ask for a hand." Applying that mindset and belief has impacted my leadership. Prior to grasping and living out this mindset, I felt I was the leader (boss), and If they needed something, they knew how to find me. For me, this becomes even more apparent for my high performers. After all, how in the world could I help increase their performance? I thought that if I walked around and said hi and asked them, "How is it going?" I was connecting with them; I reached out to them. That type of leadership is what I call the "check the box" style. I made sure I said hi [...]

By |2024-04-30T14:25:22+00:00April 30th, 2024|Connecting|0 Comments

Connecting with the Type A Treatment. 

You know that connection is a key to developing the relationship and, in turn, developing people. It all starts with the leader connecting. As leaders, we need to be very intentional when connecting with those we choose to lead. We need to remember they want to be seen. They want to be understood. They want to be valued. They want to be heard. After all, don't YOU? We can only do that when we are upfront and personal. That is where the impact will come from, not on the stage or in a meeting with others present. So here is the TYPE A treatment: Give them 100% ATTENTION. Be locked in on everything they say. Eliminate any potential distractions. Listen [...]

By |2024-01-09T15:27:21+00:00January 10th, 2024|Connecting|0 Comments

If you don’t understand me, how can you lead me? 

Communication, communication, communication. Or is it a lack of effective communication? I see and experience this often in my role as a business coach. The employer/leader says to me, “He is driving me crazy; he frustrates me to no end. I can’t seem to penetrate him and get him to understand what needs to be done." Well, my client is a hard-driving, bottom-line, results-oriented person. Therefore, when he speaks, he at times is like speaking in a foreign language. I have talked with his employee. He is a very mild-mannered, process-oriented person. And by the way, a good loyal employee. The bottom line, they are both equally frustrated. They both see the world differently. One is about results, and the other is [...]

By |2023-07-12T23:42:34+00:00July 12th, 2023|Coaching, Connecting, Development, Leadership, Listening|0 Comments
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