fashano

Last year I had the privilege and opportunity to get to know Pastor Michael Kai, and I can tell you that he is an inspirational leader. I just finished reading his latest book, “That Doesn’t Just Happen,” and I highly recommend reading it if you are looking to build a culture of true excellence. I love his title. That is so true with your personal growth and development. Your growth and your leadership development "doesn't just happen." You must be intentional and have a plan. For me, it starts with asking myself these questions: How will I be different next year at this time? What new knowledge will I have to acquire to perfect my craft and leadership? What new habits [...]

I was addressing a business fraternity at a university recently, and I was asked, "What is the purpose of the business?"  I shared that my old answer to that question would have been, "To make a profit. Otherwise, why be in business?" But what I have learned is that profits are simply the result of the purpose. I shared that in the simplest terms, the purpose of the business is to create and cost-effectively keep a customer. Because without customers, there is no business. A critical measurement of success in any business is customer satisfaction. Every system, process, and activity must be aimed at satisfying customers in a manner that beats the competition. All successful businesses rely on repeat business, [...]