Leadership Archives - Page 17 of 40

It’s the customer-s_________

Ok, I'm not trying to be cute. I want to remind us to follow Ritz- Carlton's lead. You may recall their world-famous mantra –WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN. You know what I mean if you have stayed at a Ritz-Carlton Hotel. They do not consider their business as a hotel business. They are in the EXPERIENCE business. The expectations are simple from top to bottom—create an unbelievable experience with every customer encounter. The focus for Ritz Carlton is always on the customer, making them feel like they are staying in their home. Indeed, this is a good model for all leaders. We need to know what customers want and need and how your services can impact [...]

By Bob Fashano|2023-05-17T00:27:03+00:00May 17th, 2023|Leadership|0 Comments

What is vision?

Plenty has been spoken and written about vision, so what is vision? For starters, it should be in writing. When you write your vision out, clarity will be present. An unwritten vision is like using a GPS without specifying the destination. When you put the vision in writing and review it consistently, the brain's GPS kicks in. The head and heart collaborate to reach the desired destination. Most great visions come out of real burden and passion. It is visceral and cerebral. It becomes about who you are and what you do. A compelling vision paints a picture of a better tomorrow. Here is what I know to be true, if you want to develop, communicate, and maximize a compelling vision, [...]

By Bob Fashano|2023-05-09T17:26:43+00:00May 9th, 2023|Leadership|0 Comments

Are you listening to me?

Can you think of someone in your life, someone very close to you, who often says to you, "You just don't listen to me?" Well, I am guilty of that, and I am working on it. We all know the importance of listening in developing and sustaining a relationship. It is better to understand than be understood. Your team members, the people you lead, expect that of you. They want to be understood. In other words, what they say matters. To be clear, listening is not hearing. Hearing is a physical act. Listening is more intentional and emotional. When we hear, we accept sounds. We are engaged in an active versus passive activity when we listen intentionally. In his book, [...]

By Bob Fashano|2023-05-02T21:07:48+00:00May 2nd, 2023|Connecting, Leadership|0 Comments

How is your P-E-P?

So you are wondering what PEP is? Happy you asked. Most leaders have regularly scheduled time to meet with their key team members. As you well know, having an agenda is essential. Going down the "rabbit trail" can be expected and unproductive without discussing specific topics. I have found there are primary components that should be a part of every one-to-one with your people. That is the PEP. P is for Performance. You must discover what happened and what didn't happen since your last PEP meeting. Presumably, the expectations were clear. If not, that is another issue on you, the leader. There should be no secret on what good Performance looks like. What is acceptable and what isn't? The next [...]

By Bob Fashano|2023-04-05T01:40:04+00:00April 5th, 2023|Development, Leadership|0 Comments

Are you a humble leader?

Today my question is, what does it mean to be a humble leader? I'm sure you have experienced people in a position of leadership who are arrogant and have a "know it all "mentality. After all, they are the leader, the boss; they are supposed to have all the answers. Merriam-Webster defines humility as "freedom from pride or arrogance." Today's environment seems to fly in the face of humility in leadership. As a result, relationships have been robbed of warmth and deep connection. Socrates said that "the only true wisdom is in knowing nothing." If that is true, what is there to be arrogant about? So as leaders today, how do we express humility in the marketplace? As leaders, we [...]

By Bob Fashano|2023-03-28T19:23:40+00:00March 29th, 2023|Leadership|0 Comments