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The customer experience. 

Today, I remind us to focus on creating a lasting customer experience. Ask yourself, “What is it like to experience our company, department, business, or division?” What is the experience our customers are receiving?”

As leaders, we are in control of the customer experience. I strongly believe that the experience starts with the first interaction with the customer. The interaction could […]

By |May 22nd, 2024|Categories: Connecting|0 Comments

What does influence look like? 

I have come to believe the essence of leadership is simply influence. To be clear, I’m not referring to manipulation. The leader must be authentic to influence others positively and help change behavior.

Recently, in one of my coaching sessions, I discussed influence with my client. She asked me for some examples of how best to gain influence. She wondered if […]

By |May 15th, 2024|Categories: Leadership|0 Comments

The importance of delegation.

All leaders know how important delegation is. We have many tasks and activities that someone else on the team should be doing.

Here is the challenge: when we get overloaded, the temptation is to just “get this off my to-do list.” Care must be taken to ensure we are not pushing our work to someone else. That is not delegation.

When delegating, […]

By |May 7th, 2024|Categories: Empowering, Leadership|0 Comments

Time to connect.

One of my favorite John Maxwell quotes is, “Leaders touch a heart before they ask for a hand.”

Applying that mindset and belief has impacted my leadership. Prior to grasping and living out this mindset, I felt I was the leader (boss), and If they needed something, they knew how to find me.

For me, this becomes even more apparent for my […]

By |April 30th, 2024|Categories: Connecting|0 Comments

The decisions you make today are____________.

Allow me to complete the sentence. The decisions you make today are the stories you tell TOMORROW.

Think about it for a moment: We are where we are and doing what we are doing because of decisions we made prior. Each day, we have choices to make, such as what, where, how, and with whom. When you are in a leadership […]

By |March 27th, 2024|Categories: Coaching|0 Comments

Inspire your team to persevere. 

I have been reflecting on the story of Sir Ernest Shackleton. He led the entire crew of his ship, Endurance, to safety after being marooned on an ice floe for 15 months. Forced to abandon his original plan to cross the Antarctic, Shackleton’s story holds strong lessons for leaders facing uncontrollable change.

Here are a few of his actions that you […]

By |March 20th, 2024|Categories: Coaching|0 Comments
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