The paradox of customer focus 

As leaders, we want to build our teams. We want them to buy into the vision and mission. We expect them to be customer-focused. I don’t know about you, but I have experienced companies that state they are customer-focused, but their actions speak otherwise. They may have an impressive mission statement on the wall, but no one heeds it. Then there are leaders of other companies who see the value of customer focus but are unable to align their people with the vision and mission and move them into their daily practice. Now, there are other leaders who clearly articulate where they want to go and why they are going there. They walk the talk and model customer-focused behaviors. For [...]

By |2023-07-20T12:20:47+00:00July 20th, 2023|Coaching, Leadership|0 Comments

If you don’t understand me, how can you lead me? 

Communication, communication, communication. Or is it a lack of effective communication? I see and experience this often in my role as a business coach. The employer/leader says to me, “He is driving me crazy; he frustrates me to no end. I can’t seem to penetrate him and get him to understand what needs to be done." Well, my client is a hard-driving, bottom-line, results-oriented person. Therefore, when he speaks, he at times is like speaking in a foreign language. I have talked with his employee. He is a very mild-mannered, process-oriented person. And by the way, a good loyal employee. The bottom line, they are both equally frustrated. They both see the world differently. One is about results, and the other is [...]

By |2023-07-12T23:42:34+00:00July 12th, 2023|Coaching, Connecting, Development, Leadership, Listening|0 Comments

Time for a check-up. What are you projecting?

In a recent workshop I conducted last week, we discussed the importance of our belief in our people. I'd like to share with you some of the thoughts I shared with the group. For starters, your expectations, what you unconsciously think each of your people can produce and will produce, are powerful beliefs telepathically sent out to them. You see, what I know to be true is, you project these beliefs in your actions, attitudes, and behaviors. Unconsciously we say, "I expect you to perform at a high level and do a great job." Or we may project (not intentionally), "I really don't expect too much." Your every action supports your belief. For example, how you look at someone could send [...]

By |2023-07-04T18:09:45+00:00July 4th, 2023|Connecting, Leadership|0 Comments

I will go through the wall for you.

The question is how do we get our people to believe that and say it? What would be the secret sauce that sparks the fire for them to believe that? Well truth be told there are likely several behaviors that you as a leader can demonstrate; including having strong values, ethics, integrity, and authenticity. I believe the secret sauce is believing so strongly in your people that their awareness of your belief in them causes them to rise to new heights of individual growth and achievement. Here is what I am learning about leadership, there is one fundamental belief, and it is foundational. Most, if not all people, have unlimited potential that has been largely unrecognized and untapped. When discovered and accessed, this [...]

By |2023-06-27T23:48:57+00:00June 27th, 2023|Development, Leadership|0 Comments

If it ain’t broke, don’t__________. 

Do you recognize that saying? You likely have said it or heard it said. There certainly is merit in that belief. If the system/process is working on all cylinders, leaving it alone is the wisest thing to do. Yes, at first blush, that makes sense. I have been part of that belief. Ok, but what if it is not broken, and you DISCOVER there is a crack someplace? What if "decay" builds up, and you can't see it until there is so much pain the "tooth" needs to be extracted? The operative word here is DISCOVER. In simple terms, you can only discover if you go looking. This is like success. Success can lead to complacency, a mindset that says, "We [...]

By |2023-06-20T18:56:05+00:00June 20th, 2023|Development, Leadership|0 Comments
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