Bob Fashano, Author at LeadOne Consulting

Not another meeting.

When you are in leadership, you are in plenty of meetings. In many instances, you are leading and facilitating the discussion. You can be confident that around the "watercooler," your people occasionally say," Oh no, not another meeting." Knowing that your team resents another meeting is not a good feeling as the leader. So, what can you do about making the meetings more productive? Here are some "meeting rules "I have found helpful that may help the team look forward to the meeting. It is up to you, the leader, to adhere to them. Have a specific goal for the meeting (be sure to communicate this) Have an agenda, and be sure to stick to it (careful of rabbit trails) [...]

By Bob Fashano|2023-05-31T00:47:05+00:00May 31st, 2023|Connecting, Leadership|0 Comments

It’s the customer-s_________

Ok, I'm not trying to be cute. I want to remind us to follow Ritz- Carlton's lead. You may recall their world-famous mantra –WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN. You know what I mean if you have stayed at a Ritz-Carlton Hotel. They do not consider their business as a hotel business. They are in the EXPERIENCE business. The expectations are simple from top to bottom—create an unbelievable experience with every customer encounter. The focus for Ritz Carlton is always on the customer, making them feel like they are staying in their home. Indeed, this is a good model for all leaders. We need to know what customers want and need and how your services can impact [...]

By Bob Fashano|2023-05-17T00:27:03+00:00May 17th, 2023|Leadership|0 Comments

What is vision?

Plenty has been spoken and written about vision, so what is vision? For starters, it should be in writing. When you write your vision out, clarity will be present. An unwritten vision is like using a GPS without specifying the destination. When you put the vision in writing and review it consistently, the brain's GPS kicks in. The head and heart collaborate to reach the desired destination. Most great visions come out of real burden and passion. It is visceral and cerebral. It becomes about who you are and what you do. A compelling vision paints a picture of a better tomorrow. Here is what I know to be true, if you want to develop, communicate, and maximize a compelling vision, [...]

By Bob Fashano|2023-05-09T17:26:43+00:00May 9th, 2023|Leadership|0 Comments

Are you listening to me?

Can you think of someone in your life, someone very close to you, who often says to you, "You just don't listen to me?" Well, I am guilty of that, and I am working on it. We all know the importance of listening in developing and sustaining a relationship. It is better to understand than be understood. Your team members, the people you lead, expect that of you. They want to be understood. In other words, what they say matters. To be clear, listening is not hearing. Hearing is a physical act. Listening is more intentional and emotional. When we hear, we accept sounds. We are engaged in an active versus passive activity when we listen intentionally. In his book, [...]

By Bob Fashano|2023-05-02T21:07:48+00:00May 2nd, 2023|Connecting, Leadership|0 Comments

Could you be fully present?

Often it is easy to slip into the habit of not being present. After all, as a leader, you have plenty of activities in your mind and at your office. Here's an example. Someone on your team "pops their head into your door" and asks—" Have a minute?" Oh boy, here it comes (do they mean a minute?). You are in the middle of something; it could be a critical subject that is time sensitive – you look up, respond and say something like –" may I get back to you in a little while?" Here is what just happened (I have been guilty of this) you have just sent a message, albeit unintentional--- that no one should interrupt you [...]

By Bob Fashano|2023-04-25T20:45:21+00:00April 25th, 2023|Coaching, Connecting|0 Comments

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