Yearly Archives: 2020

I have learned one of the strongest human needs is for others to listen to us.  We all need people to listen to what we say a need to be heard, a need to be valued. Sometimes we need to listen more than just the words.  People don’t always say with words what they’re really attempting to say.  Their actual words and what they’re trying to communicate are not always synonymous. Dr. Albert Mehrabian of UCLH said it years ago in his report called “Communication Effectiveness”.  He said that communication effectiveness depends on: 7% on the words we say 38% on the tone of voice 55% on the non-verbal cues   Although the study was years ago, it still seems [...]

Expectations we have in our followers: Must be clearly defined Must be measurable for progress (scorecard) Must communicate high expectations -- “we value them” Expectations followers have of their leaders, three questions they have: Do you care about me? Can I trust you? How can you help me? As leaders we carry the weight of mutual expectations.