I have learned one of the strongest human needs is for others to listen to us.  We all need people to listen to what we say a need to be heard, a need to be valued.

Sometimes we need to listen more than just the words.  People don’t always say with words what they’re really attempting to say.  Their actual words and what they’re trying to communicate are not always synonymous.

Dr. Albert Mehrabian of UCLH said it years ago in his report called “Communication Effectiveness”.  He said that communication effectiveness depends on:

  • 7% on the words we say
  • 38% on the tone of voice
  • 55% on the non-verbal cues


Although the study was years ago, it still seems relevant to today.


The point is when we listen to people, let’s listen to tone of voice, gestures, body language, listen to their feelings and emotions- their energy.


Today you will most likely have an opportunity to LISTEN.  Commit to your best.