Is it family, or is it team?
In a merit culture, the organization needs to be run like a team rather than like a family. On occasion I have heard a member of our team describe our organization as "one big happy family." This sounds nice; it's a warm and fuzzy (everyone has trophy mindset). This mindset has no place in a performance based culture in business. For example, family models tend to be forgiving and accepting. In a family, no one is judged: everyone is accepted and benefits strictly because they belong -- not because they perform. Family models are too generous and too tolerant to serve in a merit culture business. Membership in a family is the epitome of entitlement -- it is assumed and not earned. [...]