Be Prepared– like a good news reporter:  do your homework.  Review any information that is relevant, anticipate responses and follow up questions.

Drop Everything– Biggest compliment you can pay another human being is giving your full, undivided attention.  Effective listening requires nothing less.  We all can mult- task, that’s great- but not when you’re eyeball to eyeball.

Maintain Eye Contact– You and I know people reveal much about their feeling and comprehension through their eyes.  Always try open expression, relaxed face, make even a tiny smile indicating openness and invites better commination.

Have It All– It’s like I know what you’re going to say- so let’s just speed things up and I’ll say it for you.  Don’t anticipate the end of the sentence.  Even if you’re really good at guessing- fight the urge.