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In the relationship business.
Regardless of your business or product, you are in the people business. And people are about relationships. I realize that is the soft side of leadership for some. Some may even believe they don’t have time for “the soft stuff.” Several months ago, a leader in my leadership development program told me he was too busy for the soft stuff.
I […]
Let’s grow.
As leaders, one of our primary responsibilities is to grow our people. They will grow the business. We need to create an environment for growth where continual learning is expected. Leadership also models this behavior.
I am a strong believer in one-to-one coaching, which involves a designated time/ frequency to be determined together. I have found that a designated time is […]
The impact you make.
Each day, we have an opportunity to add value and impact others. Years ago, I was inspired when I read in Omar Khayyam’s Rubaiyat, “The moving finger writ: and having writ, moves on: nor all the piety nor wit, shall lure it back to cancel half a line, nor all they years wash out a word of […]
Front-load accountability.
In most instances, our society tends to use the term accountability to determine who we punish when something has gone wrong. As leaders who are growing are people who, in turn grow our organizations, let’s try a different approach to accountability. Let’s “front-load” accountability.
Here is what I mean. When you front-load accountability, you include specificity in your commitment. We don’t […]
What is your main event?
The main event is a practice John Maxwell shared with a group of us a while back. Most leaders have their inner circle or their executive team. Typically, there are regular meetings, often referred to as the weekly or daily huddle. It is an opportunity for team members to learn what is happening in their respective worlds, including issues, opportunities, […]
The customer experience.
Today, I remind us to focus on creating a lasting customer experience. Ask yourself, “What is it like to experience our company, department, business, or division?” What is the experience our customers are receiving?”
As leaders, we are in control of the customer experience. I strongly believe that the experience starts with the first interaction with the customer. The interaction could […]