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The foundation of trust.
I have come to believe at the core of your leadership is trust. Isn’t trust at the heart of any relationship? And leadership is about the relationship between you and the people you choose to lead.
As leaders, we build respect by showing respect; this can be the bridge that leads to trust. Below are some factors necessary […]
Not another meeting.
When you are in leadership, you are in plenty of meetings. In many instances, you are leading and facilitating the discussion. You can be confident that around the “watercooler,” your people occasionally say,” Oh no, not another meeting.” Knowing that your team resents another meeting is not a good feeling as the leader. So, what can you do about making […]
What is your Why?
Remember, people are not attracted to what you do but to why you do what you do.
This simple tool is designed to help you find clarity and put in writing the two essential components of your Why.
- First, it answers the question of your contribution and who will benefit.
- Second, it answers the question of the impact and how it will […]
It’s the customer-s_________
Ok, I’m not trying to be cute. I want to remind us to follow Ritz- Carlton’s lead. You may recall their world-famous mantra –WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN.
You know what I mean if you have stayed at a Ritz-Carlton Hotel. They do not consider their business as a hotel business. They are in the EXPERIENCE business. […]
What is vision?
Plenty has been spoken and written about vision, so what is vision? For starters, it should be in writing. When you write your vision out, clarity will be present. An unwritten vision is like using a GPS without specifying the destination. When you put the vision in writing and review it consistently, the brain’s GPS kicks in. The head and […]
Are you listening to me?
Can you think of someone in your life, someone very close to you, who often says to you, “You just don’t listen to me?” Well, I am guilty of that, and I am working on it.
We all know the importance of listening in developing and sustaining a relationship. It is better to understand than be understood. Your team members, the […]