We have adversity -- now what? It is true, many businesses are still moving through difficult and challenging times. For the most part, they can't control external factors like supply chain issues, labor shortages, proposed mandates, and so much more. I certainly don't intend to make light of these times, this is serious stuff we are dealing with, but as leaders, it's not supposed to be easy, and it's our job to grow from these circumstances. Equally serious as the current state of affairs, is our mindset and behavior. Oftentimes leadership is best learned, or honed through adversity. Recently, I read an article where former GE chairman and legendary leader, Jack Welch was asked, "What does it take to have [...]

As leaders we know how important it is to track results. Without results, we have no business. What I know to be true is to get, and keep the “ball rolling” we need the right kind of action -- action that drives results. To be clear, I’m not referring to our people being busy -- or looking busy, but rather, are they doing the right actions that drive results? For example, we have metrics—take sales, we measure sales results. Obviously we need new business, growing market share etc., but, they don’t necessarily drive success -- they only measure results. What we must have is accountability that drives results. Said another way, when coaching your people, and when reviewing their list [...]