In leadership, one of our most powerful tools is the ability to communicate effectively. Yet despite our awareness, it’s easy to fall short of certain fundamental laws of communication. I’ll admit, over the years, I have unintentionally violated most, if not all, of them and faced the consequences.

Here’s a reminder for all of us to be mindful, especially in one-on-one, face-to-face conversations:

  • Always Be Listening: Fully engage with the other person, maintaining eye contact. Show that you value them and genuinely want to understand.
  • Always Avoid Distractions: Put phones away and seek privacy whenever possible. Give your full attention.
  • Always Be Mindful of Talking Down: It can be tempting when a point seems misunderstood, but remain approachable and collaborative.
  • Always Avoid Confrontation: Address performance gaps or misunderstandings without being confrontational. Focus on resolution, not conflict.
  • Always Watch Your Tone: Your tone can send unintended messages. Be conscious of how your words sound.
  • Always Be Respectful: Consistently practicing the above demonstrates respect, which strengthens communication.

There are certainly more “laws” to consider, but these represent common courtesy we can easily overlook in today’s busy world of deadlines, meetings, and problem-solving. This is a simple reminder: follow these principles, and you’ll avoid unnecessary missteps while building stronger, more effective communication.