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If it ain’t broke, don’t__________.
Do you recognize that saying? You likely have said it or heard it said. There certainly is merit in that belief. If the system/process is working on all cylinders, leaving it alone is the wisest thing to do. Yes, at first blush, that makes sense. I have been part of that belief.
Ok, but what if it is not broken, and […]
Celebrate success.
Isn’t it true there is something that happens when you celebrate? It really doesn’t matter WHAT is celebrated; it is simply a joyful time recognizing something SPECIAL.
As leaders, we should constantly be aware of an occasion to celebrate success and achievement. Celebrating doesn’t mean a trip to Vegas or Cabo San Lucas. Celebrating success is more of an attitude, a […]
The foundation of trust.
I have come to believe at the core of your leadership is trust. Isn’t trust at the heart of any relationship? And leadership is about the relationship between you and the people you choose to lead.
As leaders, we build respect by showing respect; this can be the bridge that leads to trust. Below are some factors necessary […]
Not another meeting.
When you are in leadership, you are in plenty of meetings. In many instances, you are leading and facilitating the discussion. You can be confident that around the “watercooler,” your people occasionally say,” Oh no, not another meeting.” Knowing that your team resents another meeting is not a good feeling as the leader. So, what can you do about making […]
What is your Why?
Remember, people are not attracted to what you do but to why you do what you do.
This simple tool is designed to help you find clarity and put in writing the two essential components of your Why.
- First, it answers the question of your contribution and who will benefit.
- Second, it answers the question of the impact and how it will […]
It’s the customer-s_________
Ok, I’m not trying to be cute. I want to remind us to follow Ritz- Carlton’s lead. You may recall their world-famous mantra –WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN.
You know what I mean if you have stayed at a Ritz-Carlton Hotel. They do not consider their business as a hotel business. They are in the EXPERIENCE business. […]