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Two Kinds of Pain

Yes, there are two kinds of pain. One is short-term, and the other can last much longer—perhaps even a lifetime. As leaders, we must choose between the pain of discipline and the pain of regret. Having lived long enough, I’ve experienced both. As leaders, we are always on display. Any lack of discipline in certain areas will be noticed. The start of the year is a great time to reflect and assess: Where in my daily routine do I need more discipline? Is there something I am doing—or failing to do—that is hindering my ability to lead effectively? Even more powerful is seeking feedback from key team members about potential blind spots. I love this quote by Leo Tolstoy:"Everyone thinks [...]

By |2025-03-04T20:20:12+00:00March 5th, 2025|Leadership|0 Comments

Why Leaders Must Be Coaches

Today, more than ever, leaders must act as coaches. Employee engagement is at an all-time low, with data showing widespread disengagement. One major factor? The shift to decentralized work environments. Customer-facing employees are under increasing stress, and that stress directly impacts customer interactions. Keeping them engaged isn’t optional—it’s essential. One of the most effective ways to drive engagement is one-on-one coaching. Face-to-face is ideal, but virtual sessions are far better than a phone call. Coaching is about uncovering potential. Leaders create deeper connections by showing genuine interest in employees' roadblocks and challenges. The Power of Inquiry Insightful, open-ended questions empower employees to discover solutions and seize opportunities. Too often, leaders fall into the trap of fixing problems instead of facilitating discovery. [...]

By |2025-03-04T20:26:06+00:00February 26th, 2025|Development, Leadership|0 Comments

SAWUBONA – I SEE YOU

Three simple yet powerful words: “I see you.” As leaders, this message is essential to communicate regularly. In Zulu culture, the greeting “Sawubona” means “I see you,” and the response “Yebo Sawubona” affirms, “Yes, I see you too.” But this phrase is more than just a greeting—it’s a way of life. It signifies deep recognition, connection, and the shared potential between individuals. As leaders, we can learn from this mindset. People want to be seen, heard, and understood. By asking thoughtful questions, actively listening, and showing genuine care for their goals, challenges, and aspirations, we strengthen our relationships and build trust. Leaders who truly see their people foster a culture of connection and growth. When people feel seen, they’re more willing to follow, collaborate, and thrive. Let’s embrace the spirit of Sawubona—because when we see each other, [...]

By |2025-03-04T20:24:51+00:00February 19th, 2025|Leadership|0 Comments

The Glass House

As leaders, we live in a glass house—our teams are always watching. Our actions, priorities, and words shape their perceptions and influence their behavior. How we spend our time signals what truly matters. Investing it wisely yields the greatest returns. Our words carry weight, but they must align with our actions—credibility depends on consistency. We are always modeling the way—our values, commitments, and follow-through are on full display. When we engage with our teams, we must be fully present, listen actively, and show genuine interest. At the end of the day, when people look into our glass house, they should see a leader who walks the talk.

By |2025-03-04T20:23:11+00:00February 12th, 2025|Leadership|0 Comments

Embracing Change as a Catalyst for Growth

Change is inevitable, but how we approach it defines our success. As leaders, we are not just managers of the present—we are architects of the future. Rather than resisting change, we should see it as an opportunity to strengthen our teams, refine our strategies, and move our organizations forward. After all, we are the change agents of our organizations. Here are a few key considerations when preparing for change: Assess readiness – Understand the who, what, why, and when of the change. Expect resistance – Plan to address concerns with clarity and transparency. Build the case for change – Clearly define why the change is necessary and why now is the right time. Empower “vision carriers” – Identify key team members to champion and [...]

By |2025-02-05T20:22:29+00:00February 5th, 2025|Leadership|0 Comments
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