Are you listening to me?
Can you think of someone in your life, someone very close to you, who often says to you, "You just don't listen to me?" Well, I am guilty of that, and I am working on it. We all know the importance of listening in developing and sustaining a relationship. It is better to understand than be understood. Your team members, the people you lead, expect that of you. They want to be understood. In other words, what they say matters. To be clear, listening is not hearing. Hearing is a physical act. Listening is more intentional and emotional. When we hear, we accept sounds. We are engaged in an active versus passive activity when we listen intentionally. In his book, [...]