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The impact you make.
Each day, we have an opportunity to add value and impact others. Years ago, I was inspired when I read in Omar Khayyam’s Rubaiyat, “The moving finger writ: and having writ, moves on: nor all the piety nor wit, shall lure it back to cancel half a line, nor all they years wash out a word of […]
Front-load accountability.
In most instances, our society tends to use the term accountability to determine who we punish when something has gone wrong. As leaders who are growing are people who, in turn grow our organizations, let’s try a different approach to accountability. Let’s “front-load” accountability.
Here is what I mean. When you front-load accountability, you include specificity in your commitment. We don’t […]
What is your main event?
The main event is a practice John Maxwell shared with a group of us a while back. Most leaders have their inner circle or their executive team. Typically, there are regular meetings, often referred to as the weekly or daily huddle. It is an opportunity for team members to learn what is happening in their respective worlds, including issues, opportunities, […]
The customer experience.
Today, I remind us to focus on creating a lasting customer experience. Ask yourself, “What is it like to experience our company, department, business, or division?” What is the experience our customers are receiving?”
As leaders, we are in control of the customer experience. I strongly believe that the experience starts with the first interaction with the customer. The interaction could […]
What does influence look like?
I have come to believe the essence of leadership is simply influence. To be clear, I’m not referring to manipulation. The leader must be authentic to influence others positively and help change behavior.
Recently, in one of my coaching sessions, I discussed influence with my client. She asked me for some examples of how best to gain influence. She wondered if […]
The importance of delegation.
All leaders know how important delegation is. We have many tasks and activities that someone else on the team should be doing.
Here is the challenge: when we get overloaded, the temptation is to just “get this off my to-do list.” Care must be taken to ensure we are not pushing our work to someone else. That is not delegation.
When delegating, […]