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So far Bob Fashano has created 177 blog entries.

Why Leaders Must Be Coaches

Today, more than ever, leaders must act as coaches. Employee engagement is at an all-time low, with data showing widespread disengagement. One major factor? The shift to decentralized work environments. Customer-facing employees are under increasing stress, and that stress directly impacts customer interactions. Keeping them engaged isn’t optional—it’s essential. One of the most effective ways to drive engagement is one-on-one coaching. Face-to-face is ideal, but virtual sessions are far better than a phone call. Coaching is about uncovering potential. Leaders create deeper connections by showing genuine interest in employees' roadblocks and challenges. The Power of Inquiry Insightful, open-ended questions empower employees to discover solutions and seize opportunities. Too often, leaders fall into the trap of fixing problems instead of facilitating discovery. [...]

By |2025-03-04T20:26:06+00:00February 26th, 2025|Development, Leadership|0 Comments

Embracing Change as a Catalyst for Growth

Change is inevitable, but how we approach it defines our success. As leaders, we are not just managers of the present—we are architects of the future. Rather than resisting change, we should see it as an opportunity to strengthen our teams, refine our strategies, and move our organizations forward. After all, we are the change agents of our organizations. Here are a few key considerations when preparing for change: Assess readiness – Understand the who, what, why, and when of the change. Expect resistance – Plan to address concerns with clarity and transparency. Build the case for change – Clearly define why the change is necessary and why now is the right time. Empower “vision carriers” – Identify key team members to champion and [...]

By |2025-02-05T20:22:29+00:00February 5th, 2025|Leadership|0 Comments

Embracing Change as a Catalyst for Growth

Change is inevitable, but how we approach it defines our success. As leaders, we are not just managers of the present—we are architects of the future. Rather than resisting change, we should see it as an opportunity to strengthen our teams, refine our strategies, and move our organizations forward. After all, we are the change agents of our organizations. Here are a few key considerations when preparing for change: Assess readiness – Understand the who, what, why, and when of the change. Expect resistance – Plan to address concerns with clarity and transparency. Build the case for change – Clearly define why the change is necessary and why now is the right time. Empower “vision carriers” – Identify key team members to champion and [...]

By |2025-03-04T20:21:52+00:00February 5th, 2025|Leadership|0 Comments

It’s about the people. 

As leaders, we know that our most important assets are our people, and their growth is critical to the success of our organizations. I’ve adopted a mantra that guides my approach: "PEOPLE GROWTH = BUSINESS GROWTH, and LACK OF PEOPLE GROWTH = BUSINESS DECAY." While we aren't directly responsible for their growth, we are accountable for creating an environment that fosters it. Our role is to provide the resources necessary for them to acquire new knowledge, skills, and habits that enable higher performance. Here’s a quick checklist to assess how well we’re supporting growth (on a scale of 1-5, with five being the highest): I effectively communicate expectations. I provide constructive feedback on performance. I invest my time in top [...]

By |2025-02-03T15:00:27+00:00January 29th, 2025|Leadership|0 Comments

Mastering the Fundamentals: The Key to Winning in Business

This principle holds true in sports and business alike. Legendary Green Bay Packers coach Vince Lombardi famously began each preseason by holding up a football and saying, “Gentlemen, this is a football. This is what the game is called. We need to run, block, tackle, pass, and catch better than the other team. Doing so doesn’t guarantee a win, but failing to do so almost always guarantees a loss.” And for our beloved Bills fans, Coach Sean McDermott echoed this sentiment during Sunday night's locker room victory speech, saying, “When you take care of the football, and you take the football away, that’s what it comes down to—good, strong fundamentals.” Similarly, UCLA basketball legend John Wooden would teach his players how [...]

By |2025-01-21T15:28:50+00:00January 22nd, 2025|Leadership|0 Comments
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